Vacancy Description

Are you a customer focused individual with a passion for technology? Do you have experience of working in a helpdesk environment? Are you looking to enter the world of Human Resources information system (HRIS)? This could be the role for you.

The HR Assistant undertakes the role of first line support for the organisations’ HRIS iTrent, supporting users with login issues, online claims processing and manager access.

Dealing with customers over the phone via a dedicated support line, email and face-to-face, you need to display a methodical approach to problem resolution supported by a team of specialists. Taking a shared responsibility for administrative tasks for the service area.

The right candidate will:

• Have a customer focused approach.
• Be self-motivated and have a desire to improve.
• Be adaptable to change.
• Able to manage your workload with timescales.

Exposure to iTrent HR/payroll systems and HR data would be a definite advantage, however training will be provided for the right candidate. Applicants should be prepared to demonstrate their experience of delivering excellent customer service, as well as Word/Outlook as part of the interview process.

The post is 20 hours per week, over 4 days, with some flexibility required during busy periods.

If you wish to discuss this position informally please contact Nick Middlemiss on 01628 796263 or Sophie Hayes on 01628 685740.

Closing date: 8 March 2020

Interviews: 16 March 2020

Further information on this vacancy

• Job Description/Person Specification