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Library and Resident Contact Supervisor – Libraries Team

This vacancy has now closed and is listed for reference only.


£24,561 – £27,967 pa

Town Hall, St Ives Road, Maidenhead , Berkshire


Full Time

37 hours per week.


25/08/2019 at 23:59 PM



Vacancy Description

Are you interested in your local community? Do you like to be in the centre of things? Do you enjoy helping people? Do you love books and reading?

If so we have unique opportunities you may be interested in. You will be delivering frontline services to library and council customers, serving and assisting visitors to the libraries, managing library buildings and assisting with a range of council and other information.

We are looking for candidates with excellent customer care skills along with an interest in books and reading and an ability to manage, motivate and coach staff.

We are looking for a can do attitude that enables you to consistently exceed the expectation of the customer.

You will be working with some of the most vulnerable people who use libraries as a safe space and therefore a degree of personal and emotional resilience is essential. The role can be pressurised and challenging but ultimately very satisfying.

You will be working as part of a strong supportive team and full training with a comprehensive induction will be given.

All positions include the expectation to work at any library location in the Borough at short notice, sometimes in a single staffing capacity, so you must be flexible and able to travel. Ability to undertake physically demanding work and remain on your feet for long periods is essential.

Staff are required to work one weekend out of four and a late night until 7.15 pm once a week.

In return you can expect a competitive salary and generous annual leave. You will be part of a large diverse and enthusiastic team where individuals are encouraged to bring their unique skills and talents to the table.

For an informal discussion about the posts please contact Avril Heaney, Team Leader, on 01628 796979, or Katie Blair, Team Leader, on 01628 683828.

Closing date: 25 August 2019

Interviews: 5 September 2019

Further information on this vacancy