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Housing Options Officer

This vacancy has now closed and is listed for reference only.


£24,561 - £32,050 dependent on experience

Town Hall, St Ives Road, Maidenhead , Berkshire


Full Time

37 hours per week.


23/06/2019 at 16:00 PM



Vacancy Description

The Royal Borough of Windsor and Maidenhead council is geographically set in a major tourism area with tourist attractions including Windsor Castle, Legoland and Ascot Racecourse.

As a Royal Borough with the Royal Family on the doorstep, it is a desirable place to live and work. There are excellent transport connections to London (30 minutes by train) and the West of England, with the new Elizabeth Line (Cross Rail) opening in Maidenhead in 2019.

About Housing Services

We are delighted you are considering coming to join our Housing Services at the Royal borough of Windsor and Maidenhead.

This is a great opportunity to join an improving Housing Service working to deliver high quality, innovative, people-focused and value for money services. The service covers housing options, homelessness, housing policy and housing enabling.

The roles cover housing options and homelessness prevention, temporary accommodation management, working with the private rented sector, housing policy work and enabling new affordable housing.

It is an exciting time to join with the Council progressing a major regeneration and development with circa 4,000 homes being built on its own land (at least 30% affordable).

Housing is a big priority for the Council and we are focused on continuing to improve our housing services. So if you are enthusiastic and self-motivated and are looking to take the next step in your career we would love to talk to you about these opportunities.

About the role

Housing Options Officers

The successful post holder will be required to meet on a face-to-face basis with customers approaching the housing service for assistance / advice on a range of housing issues / difficulties. The officer will obtain full details of the customer’s housing situation, discuss their housing issues and understand their needs, provide advice and offer solutions as well as making assessing homelessness applications within the relevant legislation.

The role will follow the Homelessness Reduction Act 2017 to ensure that proactive homelessness prevention and relief work are key to the effective provision of the service. Additionally, the post holder set up and maintain accurate case file records for every case that they are assigned, ensuring that the internal IT system is used to store a complete electronic customer case file of a high standard that can be utilised in a court process should it be necessary.

The successful applicant will have a sound working knowledge of the HRA 2017, Housing Act 1996 Part VII and Localism Act 2011 in addition to a comprehensive understanding and awareness of housing issues, and government homelessness policy. The post holder will also deliver the ‘Out of Hours’ homelessness service on a rota basis with colleagues.

**Please note – previous applicants need not apply **

If you wish to discuss this position informally please contact: Maggie Nelson on 07920 070755.

Closing date: 23 June 2019    

Interview date: w/c 1 July 2019

Further information on this vacancy