Vacancy Description

We have an exciting opportunity for a Contact Centre Advisor to join us!

This is a full-time, permanent role with hybrid working, and a salary of £23,706- £25,306 per annum.

The Role:

As a contact centre advisor and part of the contact centre team reporting to one of the supervisors, you will be responsible for answering phone calls on a complete range of council services and digital interactions from residents.

You will be working in a highly pressurised and at times challenging environment; you will be our first point of contact for our residents and must be able to communicate in a clear and friendly manner.

Your role will involve:

• Dealing with residents on the phone
• Logging and resolving and escalating all enquiries.
• Digital interaction with residents by e-mail etc.

 What we are looking for:

Ideally, you will have worked in a customer service environment and will be educated to GCSE level/NVQ Customer Care level 2 standard, or equivalent, with excellent communication and IT skills.

Self-motivated, professional, friendly, enthusiastic, customer focused individuals to join our highly motivated and friendly team.

Full training will be given.

What we offer:

• 32 days annual leave
• Flexible working including a hybrid working pattern for a better work-life balance.
• Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
• Free employee parking close to the offices.
• Give As You Earn scheme.
• Instant Reward Scheme to recognise and reward innovative achievement.
• Employee Assistance Programme providing counselling, advice and information.
• Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.

Interview dates: 28 or 29 October 2025

If you wish to discuss this position informally, please contact Zoe Porter or Gail Barrons both supervisors on 01628 683816.

How to apply

Please apply online via the link provided.

Please note, we do not accept CV’s submitted without a fully completed online application form.

Further information on this vacancy

• Disclosure of Criminal Background Form
• Guidance Notes
• Contact Centre Advisor