We've noticed you are using Internet Explorer. This is an outdated Web Browser and is not fully supported by this website. Consider switching to a modern Web Browser like Google Chrome.

Jobs and Careers

Vacancy Details

Back to previous page

Technical Support Administrator

This vacancy has now closed and is listed for reference only.

RBWM

£19,293 – £19,914 pa

Town Hall, St Ives Road, Maidenhead , Berkshire

Permanent

Full Time

37 hours per week.

No

13/06/2021 at 23:59

WM0510-2106

RBWM

Vacancy Description

We are recruiting a self-motivated individual to join our Technical Support team, where you will demonstrate an excellent customer service for all users and provide first line support, to include hardware maintenance/support.

In this new role you will support customers in the access and use of IT systems, communicating over the phone, via email and face-to-face.

Acting as the first point of contact for all IT system related customer queries, you will resolve basic support requests, escalating more complex issues to senior members of the team as appropriate, whilst working within agreed support resolution timescales.

An important part of this role will involve dismantling, rebuilding, and recycling of old laptops and PC’s, in order that they can be reused.

We are looking for candidates who are able to support straightforward software releases, upgrades and implementations in line with IT Services processes to ensure the successful deployment across the Council. In addition, data entry and administration duties are required.

The successful candidate will have a good understanding of Microsoft Office and a knowledge of reporting and producing statistics.

Ideally you will hold a full, valid UK driving licence.

If you would like to have an informal discussion about this role then please contact Justin Ward, Technical Support Team Leader, at justin.ward@rbwm.gov.uk

Closing date: 13 June 2021

Interviews: 23 June 2021

This vacancy is now closed